Refund policy

PLEASE NOTE: We DO NOT ship to Hawaii or Alaska. Also we DO NOT ship to Post Office boxes.

All return requests must be made within 30 days from the date our customers purchase their product(s). Refunds are only applicable during the 30-day return period and may be subject to restocking fees up to 25% of the original purchase amount. If the product is missing any accessories that were included in the original shipment or the product is damaged, altered, or used, the item may no longer be eligible for a refund or replacement. Any decision of refund and/or replacement will be decided at the discretion of GoWISE USA.

NOTE: Customers are responsible for all return shipping costs.

Defective / Freight Damaged:

Products that are within the 30-day return period and have been determined by customer service to be defective are qualified for a return label for the product to be returned to GoWISE USA for inspection and testing. GoWISE USA will provide a return shipping label for defective product(s) only. Customers must contact the Carrier (shipping company) for products that have arrived damaged after initial transit. Clear photographic AND video proof of damage and/or defective products is REQUIRED prior to GoWISE USA authorizing the return of any product.

NOTE: When item(s) are returned under warranty as being defective, they are thoroughly tested to verify manufacturer defect. If any item(s) are determined to be in proper working order after testing, all shipping costs to have the product returned to the customer will be the responsibility of the customer.

Store Credit:
All of the same rules and restrictions mentioned above MAY apply to item(s) purchased using store credit, with the exception that there will be no cash refunds for products bought using store credit. Returns of products purchased using store credit will need to be reviewed and approved on a case by case basis at the discretion of GoWISE USA.

FINAL NOTE: ALL DETERMINATION OF RETURN / REFUND ELIGIBILITY IS TO BE DECIDED AT THE SOLE DESCRETION OF GoWISE USA. TERMS AND RULES OF THIS POLICY DOCUMENT ARE SUBJECT TO CHANGE WITHOUT NOTICE.