General Warranty (Excluding Refurbished/Auction Items) GoWISE USA has a 1-year limited warranty for all products. Products are warrantied against defects in materials and workmanship for 1-year from the date of purchase, when used in accordance with the instructions provided. This warranty does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair.A proof of purchase is required to start a warranty claim. If it is a gift, please contact the gifter for a copy of the receipt. If it is inappropriate, you may request that the gifter open the warranty claim on your behalf.
GoWISE USA® shall not be liable for loss of use or any other incidental, consequential or indirect costs, expenses or damages. There are no express warranties except as listed above. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
This warranty does not cover products that are purchased in the following conditions:
Open Box Like New Used Renewed
CALL: support@gowiseusa.com for RETURN INSTRUCTIONS .
WE DO NOT SERVICE PRODUCTS OUTSIDE THE 48 CONTIGUOUS UNITED STATES. (WE WILL SHIP TO A FREIGHT FORWARDER FOR CUSTOMERS)
NOTE:
Refurbished Policy All Refurbished items are sold “AS IS” and are not eligible for refunds. If a refurbished item is received either defective or DOA (Dead on Arrival), customers MUST contact GoWISE USA customer support within 30-days from delivered date. THIS WARRANTY ONLY APPLIES TO REFURBISHED ITEMS THAT ARE PURCHASED DIRECTLY FROM GOWISE USA AND DOES NOT APPLY TO REFURBISHED ITEMS THAT ARE PURCHASED FROM 3RD PARTY SELLERS.
30 Day Return Period All return shipping costs will be the customer's responsibility . If the product is defective within 30 days, an exception may be made, however, a picture and/or video is required to receive a prepaid label. If the product is missing any accessories that were included in the original shipment or the product is damaged, altered, or dirty (remains of previously cooked product could be a health hazard), the item may no longer be eligible for a refund or replacement NOTE: EVIDENCE OF DEFECT IS REQUIRED TO BEGIN RETURN PROCESS. Customers are responsible for all return shipping costs after 30 days if not defective or damaged.
Extended Holiday Return Period If the product is missing any accessories that were included in the original shipment or the product is damaged, altered, or dirty (remains of previously cooked product could be a health hazard), the item may no longer be eligible for a refund or replacement NOTE: EVIDENCE OF DEFECT IS REQUIRED TO BEGIN RETURN PROCESS. Customers are responsible for all return shipping costs if not defective or damaged.
Defective / Freight Damaged
Regarding Purchase From 3rd Parties In order for the GoWISE USA customer service team to look up the warranty information regarding the product(s), the original order information and/or proof of purchase is required. Without this information GoWISE USA will be unable to move forward with providing a replacement under warranty, as we do not know the date or origin of the purchase. GoWISE USA does not have a working business relationship with 3rd party selling sites or services or individuals which are not listed below as one of our Authorized Retailers. GoWISE USA is not responsible for making inquiries to such 3rd parties for the purpose of obtaining documentation. It is the responsibility of the person(s) making the warranty claim to provide original documentation such as order information and/or a receipt so that customer service can process your request. Any defective product will be replaced as long as the issues with the device fall within warranty guidelines.
Authorized Retailers
- Target
